If you have the latest software then the procedure above will apply. It had old software on so I couldn’t reset the password as the old software did not work on my Mac Mavericks. I had an old WD My Passport Essential that got lost and found after 2 years. I assume the drive belongs to you and that you genuinely forgot the password – it has happened to me… Someone will post and say they cannot determine whether the drive belongs to you or not and therefore you must contact WD support. Let the process complete and the drive is as good as new! A message will appear notifying you of thisĬhoose to erase the disk. WD SmartWare: WD SmartWare does not offer a direct download link for Mac users but you can find all software offered for Mac on their website under Software for Mac. Next, drag WD Drive Security Icon to the application folder. If you erase or reformat the drive, the password will be removed.”Įrase or reformat the drive with the WD Software – assuming the latest version of softwareĪctivate the WD Drive Utilities software – enter the wrong password 5 times. First, close the current version of the WD Drive Security. If you lose your password you will permanently lose access to your data. ) and I've realized yesterday I just threw out the receipt with the password. The problem is that I wrote the password on a receipt (it was the only thing I had to hand. The message is: “Warning WD cannot retrieve your password. I encrypted my external hard drive (WD My Passeport) with my Mac Book Pro Retina (OS X El Capitan) a few days ago (I guess it is an 128 AES encryption ). S a general rule if you forget your password your data cannot be recovered!
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